Privacy Policy
Privacy Policy Wolfpack Lifting VOF http://www.wolfpacklifting.com. About our privacy policy.Wolfpack Lifting VOF cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by itWolfpack Lifting VOF. The effective date for the validity of these conditions is 23/09/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy. About data processing Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent. Web store software Shopify Our web store is developed with software from Shopify. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified credit card data processor. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group in order to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States. Web hosting Strato. EXAMPLE: We purchase web hosting and e-mail services from [PROVIDER]. [PROVIDER] processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. [PROVIDER] has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. [PROVIDER] is obliged to observe secrecy on the basis of the agreement. Email and Mailing Lists MailChimp. Our website uses MailChimp, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through MailChimp's servers. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context. Strato We use the services of Strato for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Strato does not have access to our mailbox and we treat all our e-mail traffic as confidential. Payment processors Shopify payments EXAMPLE: We use the platform of [PROVIDER] to handle (part of) the payments in our webshop. [PROVIDER] processes your name, address and residence details and your payment details such as your bank account or credit card number. [PROVIDER] has taken appropriate technical and organizational measures to protect your personal data. [PROVIDER] reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. [PROVIDER] shares personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of [PROVIDER]'s services for which they engage third parties. [PROVIDER] does not store your data for longer than permitted by law. Reviews Feedback Company We collect reviews via the Feedback Company platform. If you leave a review via Feedback Company, you are obliged to provide your name, place of residence and e-mail address. Feedback Company shares this information with us, so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address and information regarding your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the provision of services, for which we have given Feedback Company permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties. Shipping and logistics PostNL If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties. Invoicing and accounting MoneyMonk We use the services of MoneyMonk to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected, MoneyMonk has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyMonk is bound to secrecy and will treat your information confidentially. MoneyMonk does not use your personal data for purposes other than those described above. External sales channels Bol.com We sell (a part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use. Purpose of data processing General purpose of processing We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation. Automatically collected data Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data. Cooperation in tax and criminal investigations In appropriate cases,Wolfpack Lifting VOF are obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us. Retention periods We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared in response to your assignment. Your rights Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forgotten request we administer anonymized data. You will receive all copies and copies of data in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way. Right of access You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data. Right to rectification You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us. Right to restriction of processing You always have the right to restrict the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction. Right to portability You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide the service, because the secure linking of data files can then no longer be guaranteed. Right of objection and other rights You have the right to object to the processing of your personal data by or on behalf ofWolfpack Lifting VOF. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters. Cookies Cookies from third parties In the event that software solutions from third parties use cookies, this is stated in this privacy statement. Changes to Privacy Policy We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail. Contact detailsWolfpack Lifting VOF Diergaardesingel 111 3014 AH Rotterdam The Netherlands T (064) 048-0772 E info@wolfpacklifting.com Contact person for privacy matters Arnoud Meiring